Scope
Zobel Solutions LLC (“Zobel Solutions,” “we,” “our,” or “us”) operates the EduLens platform (“EduLens” or the “Service”), an educational software service for higher education. This Privacy Notice explains what data EduLens processes, why it is processed, and the choices available to users and institutions.
This notice applies to EduLens web and mobile applications and related services used by participating institutions and their authorized users (students, faculty, and administrators).
Data We Process
EduLens processes data necessary to provide educational functionality, including:
Account & Identity
- Account identifiers (e.g., name, email, institution-provided identifiers where available)
- Authentication data from campus SSO (institution-managed, no passwords stored)
Academic Context
- Institution and course context (e.g., course enrollments/roles, course metadata)
- LMS integration data where configured by the institution
User-Provided Content
- Reflections and learning interactions
- AI chat conversations and messages
- Faculty-created content (assignments, prompts, feedback)
Automatically Collected
- Session identifiers and authentication events
- IP address and User-Agent (for security and troubleshooting)
How We Use Data
We use the information we collect exclusively for the following purposes:
- Provide and operate the EduLens service for educational purposes
- Support authorized workflows for students, faculty, and administrators
- Power AI-assisted learning features when enabled by the institution
- Maintain security, prevent abuse, and troubleshoot service issues
- Generate audit logs and compliance records
- Improve product quality and reliability (without selling personal data)
AI Features
When AI features are enabled by an institution, user-provided content may be processed by a configured third-party AI provider to generate responses or assistance.
- 1EduLens does not train or fine-tune AI models on institutional data.
- 2AI provider handling (including retention and processing location) is governed by the provider’s contractual terms and the institution’s selected configuration.
- 3Institutions may configure BYOK (Bring Your Own Key) or gateway options where applicable.
- 4AI interactions are logged for institutional review and transparency.
Security
We implement the following technical and organizational safeguards:
Retention and Deletion
EduLens retains personal data only as long as necessary to provide the service and meet contractual and legal requirements. Institutions may request export and deletion of institutional data in accordance with applicable agreements and documented procedures (subject to legal holds where applicable).
| Data Type | Default Retention | Notes |
|---|---|---|
| Course data & reflections | Duration of course + grace period | Configurable by institution |
| AI chat conversations | Duration of course enrollment | Faculty-visible per course policy |
| Audit & security logs | 7 years | FERPA compliance requirement |
| Account information | Active enrollment + 1 year | Operational necessity |
| SSO/LMS credentials | While institution is active | Encrypted at rest |
FERPA Compliance
EduLens processes student education records as a “school official” under FERPA, operating under the direct control of the educational agency with a legitimate educational interest in the data.
- 1Student data is accessible only to authorized personnel within the institution (faculty for their courses, administrators for their institution).
- 2Each institution’s data is isolated through multi-tenant architecture.
- 3Access to student PII is logged for audit and compliance purposes.
- 4Students may request access to their own records through their institution.
Changes to This Notice
If we make material changes to how we handle personal data, we will notify affected institutions at least 30 days before the changes take effect. The version number and effective date at the top of this page indicate the current version.
Contact
For questions about this Privacy Notice or to exercise your rights:
Privacy inquiries: support@zobelsolutions.com
Security disclosures: security@zobelsolutions.com
Mail: Zobel Solutions LLC, Rochester, New York